Church of the Highlands

Connect Area

Not an info booth — the first real conversation a guest has with this church. Think concierge, not information desk.

Campus playbook · for every teammate at the table

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Why we're here

Relational, not informational.

For years the front team answered questions. The Connect Area is a shift: learn a name and a story, put a face to the texts we've already sent, and make sure every guest leaves with one clear next step.

01

Relational, not informational

Learn a name and a story. Don't just hand out info.

02

Digital to human

They may have already heard from us by text. Your job is to make that a face.

03

Remove the barriers

Every guest leaves with one clear next step.

Use this at the table

The conversation — four moves.

Receive expected guests, engage first-time guests warmly, and be ready to pray for anyone who needs it.

1

Learn their name

Say their name 2–3 times in the conversation.

2

Get their story

Where are they from, what brought them in today?

3

Ask open questions

Questions that can't be answered with just yes or no.

4

Guide one next step

Point them to a single, clear next step — below.

The next step — pick one

Don't overwhelm them. Choose the one that fits where they are today.

Growth Track Baptism Join a Small Group Come consistently 21 Days of Prayer A conference One-Year Challenge

How the week runs

The weekly flow.

A little prep before Sunday means we can greet returning guests by name.

Before Sun

Prep the names

  • Small Groups Director invites guests to the Connect Area.
  • SGD informs the Dream Team Director.
  • DTD briefs the Coach so the team knows who to expect by name.
  • Saturday SMS goes out to first-time guests inviting them back.
During

Work the table

  • A teammate is present at the Connect Area every service.
  • Receive expected guests; engage first-timers warmly.
  • Be available to pray for anyone who needs it.
  • Run the four conversation moves.
Close

Close & follow up

  • Log the conversation (see below).
  • If they came from last week's list, celebrate that they came back.
First-time guest flow: Guest fills out connection card → Small Groups Director receives it & invites to Connect Area → relays to Dream Team Director → team is prepped with names → guest returns Sunday → team greets by name → guest receives their journal.

Don't skip this

Log every conversation.

Capture just enough so the next step actually happens.

Name & contactHow to reach them
First-time guest?Yes / No
Short summaryThe story in a sentence
Next step assignedThe one you picked
Follow-up ownerWho's got it
StatusWhere it stands

Met someone? Log it in 10 seconds

Log the interaction.

Just their name and a sentence about your conversation. It saves straight to the team's Excel — no clicking around.

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Interaction form loads here

Once your Microsoft Form is connected, teammates fill it out right on this page and every entry flows into your team's Excel automatically.

Responses collect privately in your campus's SharePoint/OneDrive Excel workbook.

Reaching out

Where to access SMS.

Campus text threads live in Rock. You can also use your own personal messaging app.

Rock SMS Conversations

Campus text threads for first-time guests and follow-ups.

Open in RockSMS Conversations → How-to guideAccess & send a message → How-to guideLeave a note for the Data Team →

Rock or SMS access issues? Contact the Digital Team.

On the ground

Setting up the space.

Keep it simple and spottable.

Bistro tables

One or two as the connection point.

A credenza

To hold team resources.

A TV, if available

Running campus Playlister content.

Team lanyards

So guests can spot you.

The plan

Training & rollout.

Training window: July 12–26. Build the team from the leadership out — Connect Coach, Dream Team Director, then team leaders and teammates.

July 12

Begin Connect Area training

July 19

Soft launch under the current Info Team model

Aug 2

Full Connect Area transition